Terms of Service

1. Acceptance of Terms

By creating an account or using Nistoo, you confirm that you are at least 18 years old, have the legal authority to enter into these Terms on behalf of yourself or your organization, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

Nistoo is an AI-powered SaaS platform that helps organizations achieve and maintain compliance with the NIS2 Directive (EU 2022/2555) and related cybersecurity frameworks. The Service includes compliance gap analysis, control tracking, evidence management, risk registers, policy drafting assistance, and reporting tools.

3. Accounts and Registration

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• Each account is for a single organization. You may not share accounts across multiple organizations.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription and Payment

• Nistoo is offered on a subscription basis. Fees are charged in advance on a monthly or annual basis depending on your selected plan.
• All fees are exclusive of taxes. You are responsible for paying all applicable taxes.
• Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date.
• We reserve the right to change pricing with 30 days' notice. Continued use after a price change constitutes acceptance.
• Refunds are provided at our discretion. Please contact hello@nistoo.com for refund requests.

5. Acceptable Use

You agree not to use Nistoo to:

• Violate any applicable law or regulation
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems or other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or commercially exploit the Service without our written consent
• Use automated means to scrape or extract data from the platform
• Impersonate any person or entity
• Interfere with the integrity or performance of the Service

6. Intellectual Property

The Service, including its software, design, text, graphics, and AI models, is owned by Nistoo and protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service beyond the limited license to use it.

You retain ownership of all data and content you upload to Nistoo ("Customer Data"). By uploading Customer Data, you grant us a limited license to process and store it solely to provide the Service.

7. AI-Generated Content

Nistoo uses AI to assist with compliance analysis, policy drafting, and gap assessments. You acknowledge that:

• AI-generated content is provided for informational purposes only and does not constitute legal or compliance advice.
• You are solely responsible for reviewing, validating, and acting on any AI-generated output.
• Nistoo does not guarantee that AI-generated content is accurate, complete, or suitable for your specific regulatory requirements.

8. Data Privacy and Security

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. We implement reasonable technical and organizational measures to protect your data, but we cannot guarantee absolute security.

9. Confidentiality

Each party agrees to keep the other's confidential information secret and not to disclose it to third parties without prior written consent, except as required by law. This obligation survives termination of these Terms.

10. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

To the maximum extent permitted by law, Nistoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or relating to your use of the service.

Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Nistoo and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Service, your Customer Data, or your violation of these Terms.

13. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your account settings. We may suspend or terminate your access immediately if you breach these Terms.

Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination, after which it will be permanently deleted. You may request an export of your data before termination.

14. Governing Law and Disputes

These Terms are governed by the laws of the European Union and the country in which Nistoo is registered, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration or in the competent courts of that jurisdiction.

15. Changes to Terms

We may modify these Terms at any time. We will provide at least 30 days' notice for material changes via email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and Nistoo regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our written consent. We may assign them freely.

17. Contact Us

If you have questions about these Terms, please contact us:

• Email: contact@nistoo.com